Welcome to Catch a Fish Ltd. By booking with us, you agree to the following terms and conditions, which govern all interactions with our company. Please read these carefully before proceeding.

Booking and Payment

Full payment is required at the time of booking to confirm your fishing trip. Payments can be made securely online via our website or through other approved payment methods.

Cancellation and Rescheduling Policy

Customer-Initiated Cancellations and Rescheduling
Customers may cancel or reschedule their charter without penalty if notice is given more than 7 days before the scheduled departure date. A full refund will be provided for cancellations made during this period.
Cancellations or rescheduling requests made within 7 days of the scheduled departure date are non-refundable, and rescheduling will incur a $50 fee.

Operator-Initiated Cancellations
If Catch a Fish Ltd cancels a trip (weather, breakdown, emergency, etc.), customers will be given as much notice as possible and encouraged to reschedule their trip. If rescheduling is not possible, customers will receive a full refund.
Any optional extras (such as catering and fishing licences) cannot be refunded if the cancellation occurs within 24 hours of the trip.
Catch a Fish Ltd reserves the right to cancel trips if customers fail to comply with safety instructions or exhibit behavior that endangers themselves, the crew, or the vessel. In such cases, no refund will be provided.

Minimum Numbers

All charters require a minimum of two paying guests to operate. If this requirement is not met, we will contact you to reschedule or offer a full refund.

Private Charters

To book a private charter (exclusive use of the boat), select the “Private Charter” option at checkout. Private charter bookings allow for flexible scheduling and tailored experiences.

Custom Trips

For customised itineraries, prices and inclusions will be confirmed after consultation. Separate terms may apply depending on trip location and complexity.

Gift Vouchers

Gift vouchers are valid for 12 months from the date of purchase and are non-refundable but transferable. Extensions may be granted at our discretion.

Weather and Safety

Customer safety is our top priority. We reserve the right to cancel or amend trips due to weather conditions or safety concerns.
If a trip is shortened for safety reasons, a partial refund may be provided at the company’s discretion.

Customer Responsibilities

Customers must arrive at the designated meeting point at least 15 minutes before the departure time.
Customers are responsible for the security of personal belongings onboard. Catch a Fish Ltd is not liable for lost or damaged items.
Customers must disclose any medical conditions or special requirements during the booking process.

Fishing Regulations

All fishing activities comply with New Zealand fishing regulations, including size and bag limits.
Every guest on the boat is required to have a valid fishing licence. Licences can be purchased as a day pass at checkout or on board if you don’t already have one.
Catch a Fish Ltd reserves the right to terminate fishing activities if regulations, including licence requirements, are not adhered to.

Sustainable Practices

Catch a Fish Ltd is committed to protecting New Zealand’s waterways. We follow sustainable fishing practices and encourage catch-and-release. Customers are expected to respect these principles while onboard.

Liability

Catch a Fish Ltd accepts no responsibility for injury, loss, or damage to persons or property unless caused by the negligence of the company or its employees.
Customers participate at their own risk and are encouraged to secure personal travel insurance.

Media Release

Photos taken during trips may be used for marketing purposes, including on social media platforms, unless customers expressly opt out.

Changes to Terms and Conditions

Catch a Fish Ltd reserves the right to amend these terms and conditions at any time. Changes will be communicated to customers and updated on our website.

By booking with Catch a Fish Ltd, you acknowledge and agree to these terms and conditions.

For any questions or concerns, please contact us:
Email: hello@catchafish.co.nz
Phone: 0064 224 651 456

Last Updated: June 2025
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