Catch a Fish Ltd – Updated December 2024
At Catch a Fish Ltd, we are committed to protecting your privacy and ensuring a trustworthy experience when you use our website, book a fishing charter, or contact us. We respect your personal information and want you to feel confident about how we collect, use, and safeguard it.
This privacy policy outlines how we manage personal information across all our services and platforms. It is reviewed regularly, and the latest version is always available on our website.
1. What Information We Collect
We only collect personal information necessary to provide exceptional fishing experiences and customer service. Depending on your interaction with us, we may collect:
Name, address, phone number, and email address
Booking preferences, trip details, and dietary requirements
Information for safety planning (e.g. height, weight, medical needs)
Feedback or communication history with us
2. Why We Collect Your Information
We collect and use your information for purposes including:
Bookings: To confirm and manage fishing charters and custom trips
Customer service: To respond to questions or resolve issues
Trip planning: To tailor charters based on your needs and safety
Marketing: To send occasional updates or promotions (opt-in only)
Feedback: To request reviews and improve our services
Operations: For internal processes like staff training and reporting
You may unsubscribe from marketing emails at any time by clicking the link in our messages or contacting us directly.
3. Sensitive Information
We may collect sensitive data such as health conditions, allergies, or access requirements—but only with your clear consent. Sharing these details allows us to deliver a safe, enjoyable experience. By voluntarily providing this information, you agree to its use for your trip.
If booking on behalf of others, please ensure they are aware of this policy and consent to their information being shared.
4. Sharing Information with Third Parties
We never sell or rent your personal information. We may share your data only in limited and secure circumstances, such as:
Service providers: For secure payments, booking systems, or marketing on our behalf
Legal obligations: If required by law, regulation, or court order
Marketing platforms: To deliver ads or offers to those who have opted in (under confidentiality)
All third-party partners are required to follow strict privacy and security guidelines.
5. How We Protect Your Information
We take your privacy seriously and follow best practices to protect your data:
Secure hosting and firewalls
SSL encryption for payment transactions
Access restricted to authorized personnel only
Regular review of systems for vulnerabilities
Please note that while we take all reasonable steps, email and internet-based communication are never 100% secure. We recommend not sharing sensitive information by email.
6. Website Data and Cookies
When you visit our website, we may automatically collect technical data, such as:
IP address, browser type, device information
Pages visited and time spent on the site
Interactions (e.g. link clicks, booking actions)
We use cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, but some features may not function properly.
We also use Google Analytics to better understand how users interact with our site and improve its performance. You may opt out at any time via the Google Analytics opt-out tool.
7. Your Privacy Rights
You have the right to:
Access your personal information
Correct any inaccuracies
Request deletion where applicable
Object to marketing or certain processing
Withdraw consent at any time
Request a copy of your data (data portability)
To exercise your rights, please email us at hello@catchafish.co.nz. We may need to verify your identity before processing certain requests.
8. Contact Us
If you have questions, requests, or concerns about this privacy policy, contact:
Catch a Fish Ltd
📧 hello@catchafish.co.nz
📞 +64 22 465 1456
We’re committed to resolving any issues quickly and respectfully.
9. Legal Notice
This policy is governed by the laws of New Zealand. While we aim to keep our website accurate and up to date, errors may occur. By using our website or booking services, you accept our terms and conditions. Catch a Fish Ltd is not responsible for any damages resulting from site use or third-party links.
Policy last updated: December 2024
© Catch a Fish Ltd. All Rights Reserved.
