At Catch a Fish Ltd, we are committed to safeguarding your privacy and providing you with a trustworthy experience while using our website, booking services, or communicating with us. We recognize the importance of your personal information and want you to feel confident in how we handle it.

This privacy policy explains how we manage personal information across our operations. It is updated periodically, and the latest version is always available on our website.

Information We Collect

We only collect personal information necessary to deliver exceptional service. The specific details collected depend on your interaction with Catch a Fish Ltd and the services provided. This may include:

• Your name, address, phone number, and email address.
• Gender or preferences you share with us.
• Information relevant to ensuring your safety and satisfaction during fishing trips, such as height, weight, or dietary requirements.

Why We Collect Personal Information

We use your personal information for the following purposes:

• Bookings: To process and manage your reservations.
• Customer Support: To assist with inquiries, bookings, or issues.
• Feedback: To send post-trip surveys or review requests, helping us improve our services.
• Marketing: To provide updates, special offers, and promotions (only if you’ve opted in).
• Operations: For administration, record-keeping, and staff training to enhance your experience.
• Safety and Customization: To tailor trips to your needs and ensure your safety.

You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.

Sensitive Information

We may need to collect sensitive information such as health conditions, dietary preferences, or access requirements to ensure a safe and enjoyable experience. We will only collect such information with your consent, which you provide by sharing these details with us.

If you book on behalf of others, please ensure they are aware of this privacy policy and consent to the use of their information.

Sharing Information with Third Parties

We may share your information in limited circumstances, such as:

• Service Providers: To facilitate bookings, payments, or other services on our behalf.
• Legal Requirements: To comply with laws, respond to authorities, or protect our business and customers.
• Marketing Partners: For advertising and promotional purposes, in compliance with confidentiality agreements.

We do not sell or rent your personal information to third parties.

Protecting Your Information

We prioritize the security of your personal information through robust systems and measures:

• Data is stored securely with industry-standard protections, such as firewalls and encryption.
• Access to personal data is restricted to authorized staff and third-party service providers who adhere to strict confidentiality agreements.
• Payment details entered on our website are processed securely using SSL technology, ensuring your financial data is protected.

Please note that email communication is not entirely secure, and any information shared via email is at your own risk.

Website Data and Cookies

When you visit our website, we may collect non-identifiable technical data, such as:

• Your device’s IP address, browser type, and operating system.
• Pages viewed, links clicked, and time spent on the site.

We use cookies to improve your browsing experience, remember your preferences, and analyze website performance. You can disable cookies in your browser settings, but this may impact functionality.

We also use Google Analytics to understand website usage and improve our services. You can opt out of Google Analytics through their opt-out tool.

Your Rights

You have the following rights concerning your personal information:

• Access and Correction: Request access to the data we hold about you or correct inaccuracies.
• Deletion: Request the removal of your personal information, where applicable.
• Objection: Object to the use of your information for marketing or other purposes.
• Data Portability: Request a copy of your data in a commonly used format.
• Consent Withdrawal: Withdraw consent for data use at any time.

To exercise these rights, contact us using the details below. We may require proof of identity to process your request.

Contact and Complaints

If you have questions about this policy or concerns about how your data is handled, please contact us:
Catch a Fish Ltd
hello@catchafish.co.nz
0064 224 651 456

We aim to address all inquiries promptly and responsibly.

Legal Notice

This policy is governed by New Zealand law. While we strive for accuracy, our website may contain technical errors or outdated information. By using our website, you agree to its terms and conditions. Catch a Fish Ltd is not liable for damages arising from the use of this site.

Policy Last Updated: December 2024
© Catch a Fish Ltd 2024. All Rights Reserved.